Software
- Removal of existing software: The upgrade will involve wiping the device, which removes the previous operating system, along with any software and data that has not been transferred to the recommended storage solutions (OneDrive and Microsoft Teams).
- Pre-installed software: The Windows 11 service will include several pre-installed applications as part of the Managed Desktop Service.
- Self-service software: You have instant access to many software applications that have already been security checked and packaged, ready for staff and doctoral researchers to install. These can be easily self-installed via the Software Center.
- Requesting software: IT Services have introduced a new software request process to streamline the addition of necessary software packages. This allows staff and doctoral researchers to request software that is not immediately available in the Software Center via the Staff Software Request Form. Doctoral researchers will require their supervisor to complete this process.
The process may take up to 28 days, so you are encouraged to plan ahead to ensure a seamless transition to accessing your software on the Windows 11 service. You can complete this process once you book in for your upgrade.
How it works
- Requests are reviewed on a weekly basis.
- IT Services will apply necessary security checks and ensure a safe, managed deployment. This approach helps improve the secure management of student and staff data.
- Requestor will be notified when the software application is ready to install from the Software Centre.
Hardware
The upgrade will be limited to one device per user (either laptop or desktop). If you have a requirement to maintain multiple devices to support a role or operational justification, please contact IT Services. Again, you can complete this process once you book in for your upgrade.
Accounts
Enhanced account users: As part of these changes, the current enhanced administration accounts are being retired. These accounts have been in operation for 15 years and over this period have become less secure, increasing the risk to user and organisational data.
At the point of upgrade, your extra account will be decommissioned, and you will no longer have access to this.
Staff who require continued access to enhanced accounts for critical operations and research activities can request a more secure –priv account by contacting IT Services.
What are the benefits of these changes?
These new changes to the Managed Desktop Service aim to provide staff with the most efficient and secure tools available. The initiative focuses on enhancing and strengthening the security, functionality, and supportability of the University’s IT infrastructure, safeguarding both student and staff data.