Lboro Sport App Hints & Tips

The app is available on the Apple and Android app stores. 

If you can not activate your account after following our online joining process, this may be due to one of the following reasons;

Your personal details are incorrect or your email address is not registered on our system, this will happen if;

• We have not received confirmation of your enrolment from the University
• You have previously changed your email address which differs to the email address you are trying to re-set your password with
• You did a different course at the University previously, as your original student email address will remain on our system
• You are a Loughborough College Student

Please contact the sport memberships team and provide the following information for us to locate your account and assist;

• Full Name
• Date of Birth
• Mobile Number
• Student/Staff ID
• University/College Email address

All new members will need to sign up for an account. To use our facilities on a casual basis please join as a Pay as You Go member for free. If you believe you have a registered account but can not activate this, please contact sportmemberships@lboro.ac.uk and provide the following information for us to locate your account and provide assistance;

• Full name
• Date of Birth
• Mobile number

If you fall under our affiliate category, please ensure that you also send us proof of eligibility to reactivate your discount price.

If you do not receive an email within 5 minutes of submitting the password request form, the following may apply;

Your email address is not registered on our system, this will happen if;

• We have not received confirmation of your enrolment from the University
• You have previously changed your email address to the email address you are trying to re-set your password with
• You did a different course at the University previously, as your original student email address will remain on our system

If you receive an error 'This is not the primary device' when attempting to use your app, you will need to speak to a member of staff at reception who will have a QR code which will resolve the issue. This error prevents the same account being used on more than one device at a time. 

To gain access through the barriers using your phone on our Check In tiles at Holywell, Powerbase, the Swimming Pool and HiPAC, please ensure that you have done the following;

• Booked a session in the facility, the gates will not open unless a valid booking is present.
• Logged into the Lboro Sport app with your credentials.
• Update the Lboro Sport app to the latest version in the App Store and Google Play. Please note the minimum iOS requirement as of December 2023 is version 15. 

If the app is charging you have an activity, please check the following;

• Your membership includes access to the activity you are trying to book at no additional charge
• You are logged into the Lboro Sport app with your credentials.
• Update the Lboro Sport app to the latest version in the App Store and Google Play.

*Recent app updates now allow for members to book guests into classes. You will now see the guest price displayed on the booking page, however, if you are booking for yourself and hold a membership which includes classes this price will change to £0 once you add it to the basket and check out. 

This message will display when an attempt to purchase has been made but payment was not taken.

To pay;

• Go to the homescreen of the Lboro Sports app
• Select the tile titled My Account
• Select the tile titled Bills & Payments
• Log in if required 
• The unpaid membership subscription will display in the Bills section
• Select the outstanding membership and follow the on screen instructions to proceed to payment

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Select the three lines in the top left hand corner of the app homescreen. Select Accounts. Now select the Sign Out button at the bottom of the screen. To log back in again, return to the app homescreen. Select the grey tile at the bottom of the screen labelled My account. Select My profile and enter your email address and password. 

Please email us the details of the problem along with any screenshots of any error messages. Your email will be sent to our support team who will help you to solve the problem. 

Loughborough University has a separate app for this and much more. The app includes your timetable, emails, key dates and study support as well as a wealth of content on topics ranging from the Library and IT advice to health and wellbeing.

On the app home screen select the grey My account tile. Next, select the Bills & payments tile. Here you can see and make payment for any outstanding debts, you can see details of credit notes and vouchers, and you can see your Statement. Once statement is selected you can filter the dates which you would like to see and select search. You can build a detailed statement by selecting the tick boxes of the payments you want to see on the statement and then selecting the Build Detailed Statement button at the top of the list.